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Remote IT Support

In Bedfordshire, London and the home counties

What is remote IT support?

Remote IT Support is a scalable tool that provides you with timely remote access to a fully-qualified and experienced IT engineer, bringing your Bedfordshire or London based business or organisation a whole range powerful benefits, including reduced downtime, increased productivity and improved staff morale, whilst also giving you and your team more confidence in your IT network.

How simple is it to setup?

To get you started with Remote IT Support, we'll simply ask you to download some widely used remote access software. Once downloaded, this software will create a secure connection to one or multiple devices across your IT network, allowing us to find a resolution for most types of IT issues.

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Issues resolved with Remote IT Support

Updating security patches

Security patches regularly issued by software companies are vital to ensure your network is protected from the newest cyberthreats, and that your business based in Bedfordshire or further afield remains compliant. By having a proactive Remote IT Support Partner, the latest security patches will be automatically implemented and updated across all your systems and software, allowing you and your teams to work on other aspects of your business.

Solving collaboration issues

All modern businesses in Leighton Buzzard, London and beyond, rely on collaboration tools at some point, but as anyone who's used these tools will know, from time to time, issues arise. With a competent Remote IT Support Partner however, most collaboration issues are quickly resolved, helping to reduce damaging downtime, get your meeting back on track, and put measures in place to help prevent the issue happening again.

Setting up and deploying vital software

Setting up software is never straightforward, especially if you're working alone from home, or on the road, and don't have access to help from your IT department. With a Remote IT Support Partner, should you need help or guidance deploying your software, a skilled IT engineer is able to create a secure connection to your device within minutes (depending on your service level) to help ensure your software is deployed and functioning correctly.

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And you’re in control

When using Bedfordshire based IT firm, JamCrackers as your Remote IT Support Partner, you’ll retain full control over access to your devices. This means we’ll only ever have access to your network once we have authorisation by you or a nominated administrator.

Remote IT Support

Benefits for the modern world

Helps your business survive a pandemic

With JamCrackers as your Remote IT Support Partner, you'll have confidence that even in the event of a global pandemic, your homeworkers can carry on as normal, knowing that should things go wrong, they always have remote access to an experienced IT engineer ready to take over, and find a resolution.

Removes the need for costly inhouse IT support

Inhouse IT support can weigh heavily on finances. We're talking the HR expense, office space, and the salaries. But, with most IT issues now able to be resolved remotely, the majority of business owners in Central Beds and beyond, are now opting for the scalable, and less expensive option of Remote IT Support

Improves cyber security across your organisation

With a Remote IT Support plan in place your IT network security can be constantly monitored. This means that security breaches are discovered and intercepted by your remote support setup, in real time, taking away the need for expensive and interruptive mitigation after the attack has taken place.

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Does My Business Need Remote IT Support?

There are many good reasons your business would benefit from professional remote IT support, but, to help you decide below are a few of the key reasons businesses of all sizes and across sectors are choosing this form of IT support.

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Regulations and Compliance

Immediate Access to Expertise

One of the most significant advantages of remote IT support is the immediate access to a team of skilled IT professionals, a benefit which helps your business run smoothly, and reduces potentially damaging unplanned downtime.

At JamCrackers, our technicians are highly trained and experienced in handling a wide range of IT issues, whether it's troubleshooting software problems, setting up new systems, or ensuring cybersecurity measures are in place.

Cost-Effective Solutions

Hiring and maintaining an in-house IT team can be expensive. Salaries, benefits, and ongoing training can quickly mount up adding further pressure on budgets and taking funds from other key areas of your business.

With JamCrackers' remote IT support, you gain access to top-tier IT professionals without the overhead costs associated with full-time employees, and our flexible plans help ensure you only pay for the services you need.

Enhanced Security and Compliance

Cybersecurity threats are constantly evolving, and businesses are always under threat. JamCrackers' remote IT support includes robust security measures to safeguard your systems from cyber-attacks, malware, and data breaches.

Our team is always up to date with the latest security protocols and compliance standards, ensuring your business remains protected and compliant with industry regulations, and that potential risks are mitigated before they become issues.

Phishing scams

Increased Productivity and Efficiency

Technical issues can be a major distraction, disrupting workflows and reducing productivity. With outsourced remote IT support, your employees can focus on their core tasks whilst technical challenges are handled by IT professionals.

At JamCrackers, our team can quickly diagnose and resolve IT problems remotely, minimising disruptions and keeping your business running efficiently. We also offer proactive maintenance to ensure your IT infrastructure is always performing at its best.

Access to the Latest Technology

With remote IT support, you stay up-to-date with the latest business technology trends and advancements crucial for helping your business or not-for-profit organisation maintain a competitive edge.

From cloud computing and virtualisation to advanced cybersecurity tools and training, with JamCrackers remote IT support, we provide the expertise and guidance your business needs to leverage the latest technology effectively.

Like to find out more?

To find out more about the benefits of using JamCrackers as your Remote IT Support Partner, get in touch to speak directly to one of our knowledgeable IT engineers, who'll be happy to go through your options.

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All our IT support needs sorted! Joe and the team are excellent at solving our technical issues efficiently and quickly. As a business owner, it feels very reassuring to have the JamCrackers team at the end of the phone...
Pure Powder
Every time I go to through our helpdesk, I receive the very best levels of service. The whole team (but I often get Josh) are super friendly, helpful, knowledgeable and manage to resolve things swiftly. If the error is mine - let's face it, I'm no IT expert - the team are kind enough to fix and not laugh at my mistakes :) Today, I had an issue with 365 online, missing fonts and Josh patiently went through every option possible, including going to another helpdesk (who, in comparison were terrible!). I would not hesitate to recommend this company to anyone who values high quality service, Jamcrackers are simply outstanding.
Wenta
Great company and team. Very helpful with any issues that come up with immediate response Highly recommend!
Zap
Jam Crackers - we love working with this team - their management of our IT is simply brilliant. Many thanks team - 5 stars, I'd give you 10 if I could!
Quality Homes
We have used Jam Crackers for our IT support for many years and cannot fault their service. They are always fast and responsive to any IT issues we have. Highly recommended. Joe, Josh and the team are fantastic and always available when needed. Thank you team - 5 Stars!!
Clancy Accountancy
Whenever there is an issue, which is rarely, they sort it out straight away. I can’t praise the entire team enough. We have been with them for 6 years now and I would definitely recommend them. Sean Taylor
RST Engineering
Really fantastic service! Our company had been muddling along with an outdated phyisical hardrive backup system which when we actually needed it, turned out it hadnt been saving date properly for over a year. We turned to Jam Crackers to provide us with a simple, safe, ISO compliant & future-proof solution which they did very quickly and efficiently and their after-support has been invaluable and so quick. Cannot fault them.
Bray plastics
Jamcrackers team are a breath of fresh air for us and, the support you have provided to us is far superior to the service we have received in the past from several providers we have used. You have always achieved what we have asked even when we challenge you with tight timescales.
Quest Joinery

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