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Onsite IT Services

In Bedfordshire, London and the home counties

What is Onsite IT Support?

Onsite IT Support is as the name suggests, onsite support for the physical elements to your IT infrastructure. Usually part of your managed IT services contract, onsite support allows us to solve the issues that can't be solved remotely, such as cabling, installing routers, servicing and maintaining servers, and the initial setup of your IT network for your Bedfordshire business.

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Why do I need Onsite IT Support?

With most tech issues now being able to be resolved remotely, it's understandable to question the need for onsite IT support. But, apart from having an experienced IT engineer to solve issues quickly and to reduce downtime, it's also a great way for us, as your Leighton Buzzard-based IT services provider, to get to know your organisation, how it works, and the people to communicate with when the need arises.

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Onsite IT Support

Key benefits to your business

Saves money

With our Onsite IT Support Service, either as part of a managed IT services contract, or as a one-off hire, businesses in Bedfordshire and beyond make considerable savings as they no longer have to employ a fulltime staff member who may or may not be needed, and will also require travel expenses when visiting other sites.

Quick resolutions

With downtime being one of the key reasons for businesses losing money or letting customers down, it's vital IT issues are resolved in the quickest possible time. With our Onsite IT Support, you'll know that should there be problem that can't be resolved remotely, an experienced IT engineer will be on the case within one working day.


Your IT network is unique to your business, in Leighton Buzzard or elsewhere, so it's essential you have access to IT engineers that know it inside and out. With a our Onsite IT Support contract, you'll always have the support of a familiar IT engineer with a thorough understanding of your network and IT processes you rely on.

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Need to know more?

If you'd like to know more about our onsite IT support services, in Bedfordshire, London or further afield, get in touch today to speak directly to one of our experienced IT engineers.

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All our IT support needs sorted! Joe and the team are excellent at solving our technical issues efficiently and quickly. As a business owner, it feels very reassuring to have the JamCrackers team at the end of the phone...
Pure Powder
Every time I go to through our helpdesk, I receive the very best levels of service. The whole team (but I often get Josh) are super friendly, helpful, knowledgeable and manage to resolve things swiftly. If the error is mine - let's face it, I'm no IT expert - the team are kind enough to fix and not laugh at my mistakes :) Today, I had an issue with 365 online, missing fonts and Josh patiently went through every option possible, including going to another helpdesk (who, in comparison were terrible!). I would not hesitate to recommend this company to anyone who values high quality service, Jamcrackers are simply outstanding.
Great company and team. Very helpful with any issues that come up with immediate response Highly recommend!
Jam Crackers - we love working with this team - their management of our IT is simply brilliant. Many thanks team - 5 stars, I'd give you 10 if I could!
Quality Homes
We have used Jam Crackers for our IT support for many years and cannot fault their service. They are always fast and responsive to any IT issues we have. Highly recommended. Joe, Josh and the team are fantastic and always available when needed. Thank you team - 5 Stars!!
Clancy Accountancy
Whenever there is an issue, which is rarely, they sort it out straight away. I can’t praise the entire team enough. We have been with them for 6 years now and I would definitely recommend them. Sean Taylor
RST Engineering
Really fantastic service! Our company had been muddling along with an outdated phyisical hardrive backup system which when we actually needed it, turned out it hadnt been saving date properly for over a year. We turned to Jam Crackers to provide us with a simple, safe, ISO compliant & future-proof solution which they did very quickly and efficiently and their after-support has been invaluable and so quick. Cannot fault them.
Bray plastics
Jamcrackers team are a breath of fresh air for us and, the support you have provided to us is far superior to the service we have received in the past from several providers we have used. You have always achieved what we have asked even when we challenge you with tight timescales.
Quest Joinery


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