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Onsite IT Services

In Bedfordshire, London and the home counties

What is Onsite IT Support?

Onsite IT Support is as the name suggests, onsite support for the physical elements to your IT infrastructure. Usually part of your managed IT services contract, onsite support allows us to solve the issues that can't be solved remotely, such as cabling, installing routers, servicing and maintaining servers, and the initial setup of your IT network.

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Why do I need Onsite IT Support?

With most tech issues now being able to be resolved remotely, it's understandable to question the need for onsite IT support. But, apart from having an experienced IT engineer to solve issues quickly and to reduce downtime, it's also a great way for us, as your IT services provider, to get to know your organisation, how it works, and the people to communicate with when the need arises.

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Onsite IT Support

Key benefits to your business

Saves money

With our Onsite IT Support Service, either as part of a managed IT services contract, or as a one-off hire, businesses make considerable savings as they no longer have to employ a fulltime staff member who may or may not be needed, and will also require travel expenses when visiting other sites.

Quick resolutions

With downtime being one of the key reasons for businesses losing money or letting customers down, it's vital IT issues are resolved in the quickest possible time. With our Onsite IT Support, you'll know that should there be problem that can't be resolved remotely, an experienced IT engineer will be on the case within one working day.

Familiarity

Your IT network is unique to your business, so it's essential you have access to IT engineers that know it inside and out. With a our Onsite IT Support contract, you'll always have the support of a familiar IT engineer with a thorough understanding of your network and IT processes you rely on.

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Need to know more?

If you'd like to know more about our onsite IT support services, get in touch today to speak directly to one of our experienced IT engineers.

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Free Business IT Audit
I cannot recommend these guys enough. We had Richard and his crew in to install a new server and PC's etc. for our company. The service was second to none. Richard liaised with my IT manager and worked out a plan so the preparation was done in advance meaning they came in and did the final installation and "switchover" at the weekend. The result...my crew went home as normal on Friday and returned on Monday with new computers and a new server. Fantastic. If you need expert IT services use this company.
White Dalton Solicitors
We have used JamCrackers as our IT support for the last two years and they have been amazing! I guess the sign of a great IT company is never having to call them as the systems are all working and updated as required! it’s great as a business owner knowing our IT is in great hands! Katey Horne
Your Marketing Needs
Whenever there is an issue, which is rarely, they sort it out straight away. I can’t praise the entire team enough. We have been with them for 6 years now and I would definitely recommend them. Sean Taylor
RST Engineering
Really fantastic service! Our company had been muddling along with an outdated phyisical hardrive backup system which when we actually needed it, turned out it hadnt been saving date properly for over a year. We turned to Jam Crackers to provide us with a simple, safe, ISO compliant & future-proof solution which they did very quickly and efficiently and their after-support has been invaluable and so quick. Cannot fault them.
Bray plastics
Jamcrackers team are a breath of fresh air for us and, the support you have provided to us is far superior to the service we have received in the past from several providers we have used. You have always achieved what we have asked even when we challenge you with tight timescales.
Quest Joinery